With openr, employees open tickets and cases in any business application directly from Outlook
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openr lets users open tickets and cases in any business application directly from Outlook - fewer mouse clicks, more time!
openr allows opening tickets and cases in any support, CRM and ERP system directly from an email.
When reading newly received Outlook messages, openr recognizes tickets and case numbers in the email text and automatically offers a link to the case that the recipient can open with one click. When writing an e-mail, the author can also insert a link to an existing process into the message with one click.
openr is aimed at companies that have developed business applications themselves or use standard applications such as SAP, Salesforce, ServiceNow, ZOHO, Matrix42 or Zendesk and want to offer their users simple Outlook integration. Where users previously had to work with a different add-in for each business application, openr provides a unified solution for any number of business applications. The add-in is easy to administer and deploy, and saves a lot of clicks per employee and transaction, saving valuable time.
- openr end-user use cases
- Customization options for the end user
- Creation of a system connection using the example of a knowledge database (standard business application)
- Central configuration, deployment via Microsoft Exchange Server, operation and updates